Dumbo Health Terms of Use

IF THIS IS A MEDICAL EMERGENCY OR CRISISSITUATION, DIAL 9-1-1 IMMEDIATELY

These Terms of Use were last updated: 12/17/2025

Carefully read these Terms of Use (“Terms of Use”) as they govern your access to and use of the Dumbo Health, Inc. (“Dumbo Health,” “we,” “us,” and “our”) Platform. Your acceptance of, and compliance with, these Terms of Use is a condition to your use of:

The Dumbo Health website located at https://dumbo.health (our “Website”)
Our wearable device products (our “Devices”)
The services (“Services”) made available through our Application and/or Website

The non-medical business support services, our Application, Devices, and Website are collectively referred to as our “Platform.”

It is important to know that Dumbo Health is not a medical group or health care provider; we are a technology company that provides the Platform, which allows you to connect with a healthcare provider and receive clinical and medical services (the “Services”). Dumbo Health provides users with the ability to obtain a telemedicine consultation through the Platform by connecting you with independent medical practices such as Selene Medical Group, P.A. and its affiliated medical practices (collectively the “Practice”). The Practice contracts with or employs appropriately licensed health care providers (each, a “Provider”) that are able to provide you the Services through our Platform.

By clicking “Accept,” you acknowledge that you have read in its entirety, understand, and fully accept all terms and conditions contained in these Terms of Use, our Privacy Notice, and the HIPAA Notice of Privacy Practices provided to you by Practice. If you do not agree to be bound by these Terms of Use and our Privacy Notice, you are not authorized to access or use our Platform and/or the Services; PROMPTLY EXIT THE PLATFORM.

Binding Arbitration. These Terms of Use provide that all disputes between you and Dumbo Health that in any way relate to these Terms of Use, the Platform, and/or the Services will be resolved by BINDING ARBITRATION. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT (INCLUDING IN A CLASS ACTION PROCEEDING). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury, and your claims cannot be brought as a class action. Please review Section 24 (Dispute Resolution; Arbitration Agreement) for details.

1. Services Provided – No Medical Care or Advice

Dumbo Health is not a medical practice and does not provide medical advice, care, and/or treatment. Dumbo Health provides administrative and management services to independent, physician-owned and operated medical practices. Any telemedicine consults obtained through our Platform are provided by Providers, including but not limited to the Practice, which is owned and operated by a licensed physician.

There is no single provider of medical care called “Dumbo Health.” The Practice engages a network of U.S.-based clinicians who provide clinical telehealth services. The Providers deliver clinical services via the Platform to their patients. Dumbo Health does not provide medical advice or care, own or operate the medical practices, employ or supervise the clinicians providing medical care, and control over the care provided is the sole responsibility of the independent medical practices and the Providers they employ. Services and practices may vary across Providers; contact the Providers at the Practice directly for all questions concerning your medical care.

The Services and medical care provided by the Practice are not a substitute for care from your local primary care provider. We strongly recommend maintaining a relationship with a local primary care provider for ongoing medical care and treatment.

2. Not for Emergencies

The Platform and the Services are not for medical emergencies or urgent situations. Do not disregard or delay seeking medical advice based on anything that appears (or does not appear) on our Platform. If you believe you are experiencing an emergency, call 9-1-1 immediately.

Seek emergency help or follow-up care when recommended by a Provider or when otherwise needed. Continue to consult with your primary provider and other healthcare professionals as recommended. Always seek the advice of a physician or other qualified healthcare provider regarding questions about a medical condition and before stopping, starting, or modifying any treatment.

3. Risk of Services; Accuracy and Integrity of Information

By using the Services, you acknowledge risks associated with telehealth services, including but not limited to: insufficient information (e.g., poor image resolution) for appropriate decision-making; delays due to equipment failure; lack of access to medical records potentially resulting in adverse drug interactions, allergic reactions, or other judgment errors; and potential failure of security protocols that could cause a breach of privacy of your health information.

4. Privacy Practices

Information you provide in connection with the Platform and the Services is governed by our Privacy Notice, which is incorporated into these Terms of Use. Information you provide in connection with the Services is also governed by the applicable Practice Notice of Privacy Practices, which is incorporated herein.

5. Prescription Practices

Certain products available through the Platform require a valid prescription by a licensed healthcare provider. You cannot obtain a prescription product unless you have completed a consultation with a Provider through the Platform, the Provider determines the product is appropriate for you, and the Provider writes a prescription.

If a prescription is written, you may fill it at any pharmacy of your choice as prompted during your use of the Services.

You agree that any prescriptions acquired from a Provider will be solely for your personal use. Read all provided product information and labels carefully and contact a physician or pharmacist with questions. We honor patient freedom of choice; you may instruct your Provider to transmit your prescription to the pharmacy of your choice.

6. Not an Insurance Product

We are not an insurer, and we do not offer an insurance plan or product. Amounts you pay for any Services obtained through the Platform are not insurance premiums. If you desire insurance, you must purchase such insurance separately.

7. Ownership of the Platform

The Platform contains confidential and proprietary Content owned by Dumbo Health, its licensors, or other providers and protected by applicable intellectual property laws.

These Terms of Use permit you to use the Platform for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display or perform, republish, download, store, or transmit any material on our Platform, including Content, except:

Temporary copies stored in RAM incidental to access/viewing
Browser-cached files for display enhancement
One copy of a reasonable number of pages for your personal, non-commercial use

You must not:

Modify copies of materials from the Platform or Services
Use illustrations, photographs, video/audio, or graphics separately from accompanying text
Delete or alter any copyright, trademark, or other proprietary notices

You may not frame, deep link to, or enclose any name, marks, logo, content, or other proprietary information of Dumbo Health without express written consent.

You must not use any part of the Platform, services, or materials for outsourcing or as part of a service bureau for unaffiliated third parties or other commercial purposes without our written consent.

If you breach these Terms of Use, your right to use the Platform ceases immediately and you must return or destroy any copies you have made. No right, title, or interest is transferred to you; all rights are reserved by Dumbo Health.

8. Availability of Services

Dumbo Health operates subject to state and federal regulations, and the Platform may not be available in your state. You represent that you are not barred from accessing the Platform or receiving the Services under applicable laws. Access is limited to users located in U.S. states where the Platform is available; Services are not available to users outside the United States. Accessing the Platform from jurisdictions where content is illegal, or where we do not offer the Platform, is prohibited.

9. Access to Platform, Security, and Restrictions; Passwords

You are prohibited from violating or attempting to violate Platform security (e.g., unauthorized access, probing/scanning, or breaching authentication). Except for ADA accessibility purposes, you may not use automated means (scraper, crawler, spider, robot) to access or copy data, deep-link, or bypass measures preventing or restricting access. If ADA options are not sufficient for your circumstances, contact contact@dumbo.health or +1 (786) 348-2820 for an accommodation.

Violations may result in civil or criminal liability. We may investigate and cooperate with law enforcement. Do not interfere with the proper working of the Platform.

If access requires a user ID and password (“Protected Areas”), you agree to use only your own credentials, protect their confidentiality, and are responsible for all activity under your ID. Access may be revoked at any time. You agree to defend, indemnify, and hold Dumbo Health harmless from claims arising out of your breach, your use, or access by anyone using your credentials.

If you submit any User Information (health information, personal data, forms, content, etc.), you agree not to provide content that is false, unlawful, obscene, threatening, harassing, infringing, or contains viruses/ harmful components; and you agree not to contact other users through unsolicited communications. You represent and warrant you have the legal right to provide all User Information.

Dumbo Health or Practice may de-identify your information and use, aggregate, sell, or disclose such de-identified information for analytics, research, or other lawful purposes.

10. No Users Under 18 Years Old

To access the Platform and Services, you represent and warrant you are at least 18 years old. Do not use or provide information if under 18. If we learn we collected personal information from a child under 18, we will delete it. If you believe this has occurred, please Contact Us.

11. Your Account

You agree to provide true, accurate, current, and complete Registration Information and to maintain and promptly update it. We may suspend or terminate your account for untrue/inaccurate information. You are responsible for maintaining password confidentiality and all activity under your account. Do not allow others to access your account.

12. Accuracy and Integrity of Information

We attempt to ensure Platform integrity and accuracy but make no guarantees. The Platform may include errors or unauthorized changes. Inform us of inaccuracies so we can correct them. We may correct inaccuracies unilaterally and without notice. Information may change without notice. Dumbo Health is not responsible for third-party content posted to the Platform.

13. Typographical Errors and Incorrect Pricing

If a Service is listed at an incorrect price due to typographical error or supplier/partner error, we may refuse or cancel any purchase at the incorrect price, whether or not confirmed/charged. If already charged, we will promptly issue a credit for the incorrect amount.

14. Notice and Procedure for Making Claims of Copyright Infringement

To file a notice of infringement, provide the following to our designated copyright agent:

Description of the copyrighted work or other intellectual property claimed infringed
Description of the material claimed to be infringing
Your address, telephone number, and email address
Statement: “I have a good faith belief that use of the copyrighted materials described above as allegedly infringing is not authorized by the copyright owner, its agent, or the law.”
Statement: “I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.”
Your electronic or physical signature

Designated Agent (per 17 U.S.C. 512(c))
ATTN: Copyright Agent
[Name]
[Address]
[Phone]
[E-mail Address]

15. Online Payments

You can pay for Services on the Platform. If you purchase a Service from Practice, the total price includes the amount charged by Practice. Before purchase, you’ll see an itemized invoice listing Practice charges.

We accept payment cards issued by U.S. banks. We may obtain preapproval up to the payment amount. For recurring payments, all charges/fees will be billed to the payment card you designate. To change cards, update your information online (there may be a temporary delay while verifying new details).

You represent and warrant that any Payment Method you supply is legitimate, active, you are an authorized user, and you authorize payment in the purchase amount (including applicable taxes). Electronic transactions must comply with U.S. law and network rules. Each payment will be processed in U.S. dollars and may vary upon currency conversion.

If we cannot secure funds (e.g., insufficient funds or inaccurate info), we may take collection action, including fees as permitted by law. You agree not to dispute charges from Dumbo Health, Practice, or any third-party processor if you authorized the charge and transactions align with these Terms of Use.

Subscription Terms

If you purchase a subscription to our Platform and/or Services, your subscription is continuous and will continue month-to-month unless you cancel at least five (5) days before the last day of the month by Contacting Us.

You may cancel your subscription at any time by contacting us at contact@dumbo.health or +1 (786) 348-2820.
If you cancel, your account will close at the end of the current billing period. Dumbo Health may change subscription prices and will communicate changes in advance and, if applicable, how to accept them. Price changes take effect at the start of the next subscription period. Continuing to use the Platform after the change constitutes acceptance; otherwise, unsubscribe before the effective date.

We accept U.S.-issued credit/debit cards. For recurring payments, charges/fees will be billed to your designated Payment Method. Update your Payment Method online if it changes.

If we cannot secure funds, we may suspend subscription services until a new Payment Method is provided and, if applicable, take collection action (including processing fees, reasonable attorneys’ fees, and court costs) as permitted by law. You agree not to dispute charges that correspond to these Terms and are not the result of fraud or identity theft.

If your subscription plan provides for your use of equipment owned by Dumbo Health, you agree:

Use is subject to continued subscription participation
You have no ownership rights in the equipment
Use of the equipment is not a consumer lease
You authorize Dumbo Health to electronically monitor/track performance; Dumbo Health may share such data with your Provider and may anonymize and use/share such data for business purposes
Dumbo Health may request equipment return at any time
Dumbo Health may update/upgrade/replace equipment during your term
If equipment breaks or becomes inoperable, notify Dumbo Health immediately; Dumbo Health may substitute/replace/repair at its discretion
Except if due to Dumbo Health’s termination of your subscription, you will receive a pro-rata credit for periods where operable equipment is not available and your account is in good standing, provided inoperability was not due to your gross negligence or intentional damage
You are not responsible for normal wear and tear, but may be responsible for the then-current cost if you grossly, negligently, or willfully damage/destroy equipment; Dumbo Health may charge your Payment Method for such value as permitted by law
You must return equipment upon subscription termination
If you fail to return equipment within 15 days after Dumbo Health’s request or the end of your plan, your Payment Method may be charged the equipment’s value as permitted by law
Returning equipment does not automatically cancel your subscription. To cancel, provide notice as set forth in these Terms; your account will close at the end of the current billing period.

16. Purchase Acceptance

We may refuse or cancel any purchase at our sole discretion. You will not be charged until your payment method is authorized and purchase information is verified. We may require additional verification before accepting payment. If a purchase is canceled after your payment account has been charged, we will issue a credit for the amount charged.

17. Links to Other Websites

We make no representations about any other website you may access through the Platform. Non-Dumbo Health websites are independent and outside our control. A link does not imply endorsement. Use third-party sites at your own risk and ensure downloads are free of destructive items.

18. Consent to Receive Calls, Text Messages, and Audio and/or Video Recording

By providing your mobile number, you agree to be contacted by or on behalf of Dumbo Health (calls/texts) to receive informational and Services-related messages. Message and data rates may apply. To stop texts, reply STOP (we may confirm your opt-out or ask you to specify which services to stop). Withdrawing consent may limit Platform functionality.

Dumbo Health or your Provider may record (audio/video) all or part of your interaction (“Recordings”) for quality assurance, training, service delivery, and Platform improvement. By using the Platform, you consent to such Recordings as described in these Terms and our Privacy Notice.

19. CAN-SPAM Act and TCPA Compliance

Dumbo Health, Practice, and your Provider strive to comply with the CAN-SPAM Act and the Telephone Consumer Protection Act (TCPA). You consent to receive text messages as described in Section 18. If you receive any email or text you believe is non-compliant, please Contact Us.

20. Electronic Communications

YOU AGREE TO EXECUTE DOCUMENTS USING ELECTRONIC SIGNATURES and to receive communications and documentation electronically instead of on paper.

When you use the Platform or send communications to us, you communicate electronically. You consent to receive communications from us electronically. You agree that (a) all agreements and consents can be signed electronically and (b) all notices/disclosures we provide electronically satisfy any legal writing requirement.

We will not furnish paper copies unless you request them (or law requires). Paper copies, if required, will be mailed to your primary address in our records or delivered as required by law.

We may contact you by telephone, mail, text (SMS), or email to verify your information. We may request further information; failure to provide it within 3 days may result in suspension, discontinuation, or denial of access.

21. External Services

The Platform may enable access to Dumbo Health and/or third-party services/websites (“External Services”). Use them at your sole risk. We are not responsible for third-party content or accuracy. Data displayed by the Platform or External Services is for general informational purposes only.

Do not use External Services in any manner inconsistent with these Terms or that infringes intellectual property rights. Do not use them to harass, abuse, stalk, threaten, or defame. External Services may not be available in all languages or locations. You are responsible for compliance with applicable laws. We may change, suspend, remove, disable, or limit External Services at any time.

22. Supplemental Terms Applicable to Providers

These supplemental terms apply to Providers in addition to other provisions. In a conflict, these supplemental terms control.

To use the Platform as a Provider, you must be a licensed physician, nurse practitioner, or healthcare professional contracted/employed by the Practice and comply with all applicable laws and rules. Your relationship with users (including your Practice patients) is directly between you and the patient. Patients do not have a physician-patient relationship with Dumbo Health. Dumbo Health does not practice medicine and offers no medical services. Provider is solely responsible for agreements, consents, notices, and interactions with patients, as well as billings and collections. Dumbo Health has no liability regarding amounts owed to Provider.

We do not provide medical or legal advice regarding Provider compliance. Providers should seek legal counsel. The Platform does not substitute or modify professional judgment.

Provider will use the Platform in accordance with applicable standards of good medical practice and will advise patients, when necessary, that Services via the Platform may not be a complete or adequate substitute for in-person assessments. Provider releases Dumbo Health and waives claims arising from Provider’s use of the Platform and provision of Services.

Provider agrees to defend, indemnify, and hold Dumbo Health harmless from claims by or on behalf of any patient or third party arising out of Provider’s use of the Platform. Provider will obtain Dumbo Health’s prior written consent to any settlement involving findings of fault by Dumbo Health. Dumbo Health will promptly notify Provider of claims and grant Provider control over defense/settlement.

If Provider submits Provider Content (consents, notices, advice, files, etc.), Provider agrees not to submit unlawful/infringing/harmful content and is solely responsible for obtaining necessary consents and providing required notices. Dumbo Health has a royalty-free, irrevocable, transferable right to use such Provider Content worldwide. Dumbo Health is under no obligation to maintain, compensate, or respond to Provider Content. Dumbo Health may monitor, edit, or remove Provider Content at its discretion. Provider agrees not to mislead as to origin of content and remains solely responsible for Provider Content.

23. No Third-Party Rights

Unless expressly stated, nothing herein confers rights or remedies on any person other than you, Dumbo Health, Practice, and their affiliates. The Platform is provided for your benefit and may not be relied upon by third parties.

24. Dispute Resolution; Arbitration Agreement

We strive to resolve issues in good faith through customer service. If unresolved, you and Dumbo Health agree to binding arbitration for any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform/Services.

Arbitration is more informal than court, uses a neutral arbitrator, allows limited discovery, and is subject to limited court review. Arbitrators can award the same damages and relief as courts, applying substantive law (including punitive damages standards). The U.S. Federal Arbitration Act governs this provision. You and Dumbo Health waive the right to jury trial or class action. This provision survives termination.

Notice of Claim. To arbitrate, send a written Notice by certified mail to: Dumbo Health, Inc., 12864 Biscayne Blvd., Unit #2040 North Miami, FL 33181 (the “Notice Address”). Dumbo Health will send Notice to your most recent address on file. The Notice must describe the nature/basis of the claim and the specific relief sought (“Demand”). If unresolved within 30 days after receipt, either party may commence arbitration or file in small claims court. Forms are available at www.adr.org.

If you must pay a filing fee, Dumbo Health will promptly reimburse it after receiving notice you commenced arbitration, unless your claim exceeds US $10,000. Arbitration will be governed by the AAA Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes, as modified by these Terms, and administered by the AAA.

The arbitrator is bound by these Terms. Unless agreed otherwise, hearings will occur in the county of your billing address (or, if outside the U.S., in your country at a reasonably convenient location, subject to AAA Rules). For claims US $10,000 or less, you may choose document-only, telephonic, or in-person hearing per AAA Rules. The arbitrator will issue a reasoned written decision.

If the arbitrator awards you more than Dumbo Health’s last written settlement offer before arbitrator selection (or if none), Dumbo Health will pay you the award or US $1,000, whichever is greater.

Except as stated, fees will be governed by AAA Rules. Each party pays its own costs and attorneys’ fees unless a statute or agreement provides otherwise.

Class Action Waiver. You and Dumbo Health agree to bring claims only in individual capacities, not as plaintiff or class member in any class or representative proceeding. The arbitrator may not consolidate claims or preside over representative/class proceedings and may award relief only to the extent necessary to provide relief warranted by the individual claim.

If this arbitration agreement is found unenforceable, (a) it is null and void, but the remainder of the Terms remains in force; and (b) exclusive jurisdiction/venue will be in state or federal courts located in and for [Insert County/State]. Both parties waive jury trial if arbitration is unenforceable.

25. Indemnification

You agree to defend, indemnify, and hold Dumbo Health and affiliates harmless from any and all claims, losses, liabilities, damages, costs, and attorneys’ fees arising directly or indirectly out of: (a) your use/misuse of the Platform, Services, or information on the Platform; (b) your breach of these Terms or the Privacy Notice; (c) the content or subject matter of any information you provide to Dumbo Health, Practice, or your Provider; or (d) any negligent or wrongful act/omission by you, including infringement or violation of third-party rights.

26. Disclaimer of Warranties

Dumbo Health does not warrant that access to or use of the Platform will be uninterrupted or error-free or that defects will be corrected. The Platform (including any content/information or service related to it) is provided “AS IS,” WITH ALL FAULTS, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, quality of information, quiet enjoyment, and title/non-infringement.

You assume total responsibility and risk for your use of the Platform, Platform-related services, Services, and linked websites. Dumbo Health does not warrant that files available for download will be free of destructive programming. You are responsible for procedures sufficient for data backup and security.

Warranties relating to Services offered, sold, and distributed by Dumbo Health are subject to separate terms, if any.

27. Limitation of Liability Regarding Use of Platform and Services

Dumbo Health and third parties mentioned on the Platform are not responsible or liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages (including lost profits, data loss, or business interruption) arising out of or relating to the Platform, Platform-related services, Services, content, information, and/or any linked website, whether based on warranty, contract, tort, or any other legal theory, and whether or not advised of the possibility. Your sole remedy is to stop using the Platform and/or those Services. Where limitations are not enforceable, the maximum aggregate liability of Dumbo Health to you is $500 (five hundred dollars).

28. Force Majeure

We will not be deemed in breach or liable for failure/delay in performance caused by events beyond our reasonable control (Force Majeure Events), including: acts of God; flood, fire, earthquake, explosion, pandemic/epidemic; war, invasion, hostilities, terrorism, riot/civil unrest; government order/law/actions; embargoes/blockades; national/regional emergency; and other events beyond our reasonable control.

We will use diligent efforts to communicate within 30 days of the event, minimize effects, and resume performance as soon as reasonably practicable.

29. Copyright & Trademark Information

Copyright © 2025 Dumbo Health, Inc. All rights reserved. All trademarks, logos, and service marks (“Marks”) displayed on the Platform are our property or that of third parties. You may not use these Marks without prior written consent.

30. Revisions; General

Dumbo Health may terminate your access to all or part of the Platform, with or without cause or notice. If any provision is held unenforceable, it shall be limited or eliminated to the minimum extent necessary, and the remainder will remain in full force. These Terms constitute the entire agreement between you and Dumbo Health. We may revise these Terms by updating this posting; you should periodically review this page. Your continued use after revisions constitutes agreement to the revised Terms. Certain provisions may be superseded by expressly designated legal notices or terms on particular Platform pages.

31. Contact Us

Dumbo Health, Inc.
12864 Biscayne Blvd., Unit #2040
North Miami, FL 33181
‍
+1 (786) 348-2820
contact@dumbo.health