Privacy Policy

Dumbo Health Privacy Notice

Last modified: 01/08/2026

1. Introduction

Dumbo Health, Inc. (“Dumbo Health,” “we,” or “us”) respects your privacy and is committed to protecting it through this Privacy Notice.

Please read this Privacy Notice carefully to understand our policies and practices regarding your Personal Information. If you do not agree with this Privacy Notice, your sole option is not to use our Platform.

By checking the box and agreeing to this Privacy Notice during account registration or by accessing/using our Platform, you are agreeing to it. This Privacy Notice may change from time to time. Continued use of our Platform after updates means you accept the changes.

This Privacy Notice describes the types of Personal Information we may collect, use, maintain, protect, disclose, or otherwise process when you visit our website at https://dumbo.health (our “Website”) or use our wearable device products (our “Devices”).

When we say “Platform,” we mean our Website, Devices, and technology/administrative services that assist your healthcare providers in providing medical treatment.

What is “Personal Information”?

Any information that identifies, relates to, describes, references, or could reasonably be linked (directly or indirectly) with an individual or device. Personal Information does not include deidentified or aggregated data.

Important: Dumbo Health is not a medical group or health care provider. Instead, we provide the Platform that connects you to independent medical practices such as Selene Medical Group, P.A. (the “Medical Group”), which employs licensed health care providers (each, a “Provider”).

When Does This Privacy Notice Apply?

On our Platform
During phone or telehealth visits
When you wear our Devices and connect them to a mobile device
In email, text, and other electronic messages between you and Dumbo Health

When Does This Privacy Notice Not Apply?

This Notice does not apply to information collected:

Offline or through other websites operated by Dumbo Health or third parties
By us or affiliates related to employment matters
By third parties (including affiliates), such as apps or content that may link to/from our Website

It also does not apply to users who log into Secure Platform areas. Those areas involve Protected Health Information (PHI) governed by HIPAA and the Medical Group’s Notice of Privacy Practices.

Our Privacy Notice and Terms of Use

This Privacy Notice is incorporated into and part of our Terms of Use.

2. Platform Not Intended for Individuals Under 13

Our Platform is not intended for individuals under 13 years of age, and we do not knowingly collect Personal Information from them.

If you are under 13:

Do not register, purchase, or provide any Personal Information
If we learn we collected info from someone under 13 without parental consent, we will delete it

If you believe we may have information from an individual under 13, contact privacy@dumbo.health.

3. Information We Collect and How We Collect It

We collect Personal Information:

Directly from you (forms, phone calls, emails, texts)
Automatically as you navigate the Platform
Through payments (via Stripe)
From service providers (Itamar, Resmed, Healthie, Somnoware, Impilo, MaskFit AR, Shopify, Supabase, AWS, etc.)
From third parties such as your healthcare providers

Automatic Data Collection Technologies

Cookies – session & persistent cookies (performance, analytics, advertising).
Google Ads/Analytics, Facebook Pixels, Hubspot, Instagram, LinkedIn, Mixpanel, Pinterest, Twitter, Customer.io, etc.
Browser/device information (IP, device ID, browsing history, search history, etc.)

You can disable cookies in browser/device settings, but some parts of the Platform may not work.

Information You Provide to Us

Includes:

Identifiers (name, address, phone, email, SSN, driver’s license, passport)
Financial data (bank accounts, credit/debit card numbers)
Medical/insurance information
Health, biometric, physiological, and behavioral data (e.g., sleep data, exercise data)
Transaction history, survey responses, search queries, communications with Dumbo Health

Health Information

Some Personal Information may be PHI. PHI use/disclosure is governed by HIPAA and your Provider’s Notice of Privacy Practices.

4. How We Use Your Personal Information

We may use Personal Information:

To provide and personalize Services
To process payments/transactions
For communications (support, newsletters, promotions, reminders)
For security, fraud prevention, and legal compliance
For research, testing, product development, and AI training
For advertising and marketing (our own, affiliates’, or third parties’)
For surveys, promotions, or interactive features
As otherwise described at collection or required by law

5. SMS Communications

If you provide your phone number and give consent, Dumbo Health may send you text messages related to your account, orders, shipping and status updates, and care related communications.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP.
For help, reply HELP or contact us at privacy@dumbo.health.
Dumbo Health uses third party service providers to deliver text messages and process related data on our behalf. Consent is not a condition of purchase.

6. Disclosure of Your Personal Information

We do not sell your Personal Information. We may disclose it:

To subsidiaries and affiliates
To service providers/business partners (IT, analytics, fulfillment, payment processing, shipping, etc.)
To a buyer/successor in the event of a merger, acquisition, or restructuring
For legal compliance, law enforcement, or emergency access
To enforce our Terms of Use or defend claims
With your consent or as otherwise permitted by law

We may also use/disclose de-identified information without restriction.

7. Choices About How We Use and Disclose Your Personal Information

Cookies: Adjust browser settings or use our cookie consent manager
Interest-Based Ads: Opt-out via Network Advertising Initiative (www.networkadvertising.org) or Digital Advertising Alliance (www.aboutads.info)
Direct Marketing: You may opt out of promotional emails (via “unsubscribe”) or SMS messages (reply “STOP”)

8. Who May Use the Services?

Our Platform/Services may not be available in all states. Access is limited to users located in the United States where Dumbo Health operates.

9. Do Not Track / Global Privacy Control Signals

Our Website is not designed to honor Do Not Track signals from browsers/devices.

10. Data Security

We implement technical, organizational, and physical safeguards.

You are responsible for protecting your account password
No system is 100% secure; transmissions over the internet are at your own risk

11. Third-Party Sites

Our Platform may link to third-party websites or services. We are not responsible for their privacy practices. Review their privacy statements separately.

12. Changes to Our Privacy Notice

We may update this Privacy Notice at any time. Changes will be posted on our Website home page, and we may notify you by email if material changes occur.

Last revised date appears at the top of this page.

13. Contact Information

If you have questions, concerns, complaints, or requests regarding this Privacy Notice, contact us:

Dumbo Health, Inc.
12864 Biscayne Blvd., Unit #2050
North Miami, FL 33181
Telephone: +1 (786) 348-2820
Email: privacy@dumbo.health

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